Responsible Gaming
Gaming Should Be Entertainment
At Rocket Casino, we believe that online gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand that the odds always favour the casino in the long term.
Please gamble responsibly and only with money you can afford to lose.
Age Verification
Online gaming is strictly for players aged 18 years and over, or the legal minimum age in your jurisdiction in Australia.
Rocket Casino requires all players to verify their age during account registration. If you are under the legal gambling age in your location, please do not attempt to register or play.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or others, please seek help immediately:
- Spending more money or time gaming than intended
- Chasing losses by gambling more to try to recover money lost
- Hiding your gaming activity from family, friends or partners
- Using gaming as an escape from stress, anxiety or other problems
- Borrowing money to fund gaming activities
- Neglecting work, study, family or social commitments due to gaming
- Experiencing mood changes (irritability or anger) when unable to game
- Failed attempts to reduce or control gaming behaviour
- Feeling anxious or depressed about your gaming habits
Player Protection Tools
Rocket Casino provides tools to help you maintain control of your gaming:
Deposit Limits
Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly). Once the limit is reached, no further deposits will be accepted until the period resets.
Loss Limits
Set a maximum amount you are willing to lose. When this limit is reached, your account will be temporarily restricted.
Reality Checks
Receive regular notifications during your gaming session reminding you how long you've been playing and how much you've spent.
Time-Out
Take a temporary break from gaming for a period you choose (typically 24 hours to several months). Your account will remain closed during this time.
Self-Exclusion
Permanently close your account if you feel your gaming has become a problem. Self-excluded accounts cannot be reopened.
To access these tools, contact our customer support team or adjust your settings in your account dashboard.
Support Organisations in Australia
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organisations:
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Free, confidential counselling and information service for people concerned about their own or others' gambling. Available 24/7 via phone, email, and online chat.
Gamblers Anonymous Australia
A fellowship of people who share their experience to help each other recover from a gambling problem. Free support groups meet regularly across Australia.
Beyond Blue
Website: www.beyondblue.org.au
Phone: 1300 224 636 (available 24/7)
Mental health support that can assist with gambling-related depression and anxiety.
Lifeline Australia
Phone: 13 11 14 (available 24/7)
Crisis support and suicide prevention service.
International Support
If you are located elsewhere, these international organisations also provide support:
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): www.gamstop.co.uk
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
Need Help?
If you or someone you know is experiencing problems with gambling, please don't hesitate to seek help. Problem gambling is treatable, and support services are available to assist you.
Contact Gambling Help Online now: www.gamblinghelponline.org.au or call 1800 858 858
You can also request self-exclusion from your Rocket Casino account at any time by contacting our responsible gaming team.